The Evolving Role of Desktop-as-a-Service in Provisioning the Intelligent Hybrid Digital Workspace

The pandemic and its accompanying disruptions changed forever how enterprises think about, acquire, and use technology resources in order to meet constantly changing demands. One of these demands, the ability to work in collaborative teams anywhere in the world, dramatically accelerated in the 2020–2021 timeframe. This transition to hybrid work requires changes not just in the underlying technology architecture required to deliver the work experience, but also to the management and very definition of work

This trend was already evident before the pandemic. In 2019, IDC research indicated that, on average, 20% of client endpoints could access a virtualization system as a method for allowing employees access to the workspace; this was an increase from the more traditional ~10% of client endpoints which was prevalent for decades before. Over the 2020–2021 timeframe this increased, with some research indicating that as many as 40% of endpoints in a given enterprise could access desktop and application virtualization as part of an overarching hybrid work strategy. This expanded access is likely to continue for the immediate future but will likely taper off as hybrid work models begin to stabilize.

The Evolving Role of Desktop-as-a-Service in Provisioning the Intelligent Hybrid Digital Workspace