Shaping the future of Airline Disruption Management (IROPS)

The number of annual global air passengers will increase to 7.3 billion by 2034 – that’s more than double the 3.5 billion passengers that will travel this year. Growth is great news, but it is a dizzying thought when one thinks about the challenges that lie ahead in order to accommodate and streamline this volume of passenger travel. It is in the interest of every party in the travel industry to think about how we can move things forward. Airlines may appear to be at the heart of operations, but it is imperative to recognize that we, as an industry, are a symbiotic network when it comes to getting passengers from A to B. If disruption hits one of us, it will hit the rest of us further along the journey.

Moves are already being made to streamline protocols and IT systems that need re-thinking, and it’s encouraging to see signs that the realization is dawning on travel providers – it’s one thing to perfect our own operations and IT solutions, but how does that help when disruption strikes an interconnected party? We are a global travel ecosystem and need to find a way to act more like one. I believe the interlining of systems and standards is the only way we can effectively improve our response to disruption.

Shaping the future of Airline Disruption Management (IROPS)