Robotic Process Automation Taking an agnostic approach

As they continue their evolution toward higher degrees of automation, most organizations are looking for ways to improve efficiency and reduce costs while avoiding a rip-and-replace approach to their core business operations. Robotic process automation (RPA) holds promise as a technology that organizations can implement for specific use cases more quickly than reconfiguring core ERP systems and bolt-on applications. They can invest in RPA now for integration with lineof-business applications and existing infrastructure, with an eye toward eventual migration away from legacy systems. That, along with the maturing of RPA tools, helps explain their popularity—as well as the hype and high prices that always seem to accompany a hot new technology.

That said, RPA is not really so “new” as it is a way to use artificial intelligence to power metaphorical workers, or “bots.” Benefitting from the evolution of artificial intelligence, RPA offers the potential to deliver value for any number of use cases across the enterprise. For example, any activity that involves logging onto multiple applications to reconcile data between sources, or redundant copy-paste, repetitive rounding of numbers, checking data for compliance with business rules—all are ideal candidates. Finance is a common use case today, with teams making major strides in mitigating manual effort and boosting efficiency—from accounting to procurement, from source-to-pay and order-to-cash to credit checking and reporting. HR may well be the next frontier, especially in complex benefits administration transactions.

Robotic Process Automation Taking an agnostic approach