Robotic Process Automation In Federal agencies

A primary goal of the President’s Management Agenda (PMA) is to shift time, effort, and resources from low-value repetitive administrative tasks to high-value work focused on mission outcomes. To that end, the Office of Management and Budget (OMB) directed agencies to, 1 among other things, introduce new technologies, such as Robotic Process Automation (RPA), to reduce administrative tasks and burden. RPA tools are software programs designed to interact 2 with existing applications and automate routine rules-based tasks by mimicking user interactions. RPA tools reduce the burden of repetitive, simple tasks on employees, and have 3 the potential to save time and taxpayer dollars, improve accuracy and productivity, ensure standardization and consistency of service, and free Federal employees to focus on more meaningful and analytical work. Additionally, RPA tools operate on existing information 4 systems so agencies do not have to invest time and resources redesigning systems or refactoring applications. Therefore, RPA solutions tend to have lower implementation costs and lower risk than large IT transformations. 5

This paper discusses how RPA aligns to administration priorities, presents areas of opportunity where RPA tools are most likely to deliver value, identifies several use case categories for further agency exploration, and provides several considerations for agency CIOs when assessing the business case of RPA. Finally, the RPA Community of Practice (CoP) is an active, government-wide body of RPA experts and practitioners that engage and collaborate on RPA solutions. The RPA CoP is developing an RPA Playbook as a tactical resource for agencies interested in buying, managing, and implementing RPA tools. This white paper is 6 meant to provide a strategic overview for CIOs and technology leaders throughout government while the RPA Playbook will provide more discrete implementation guidance for agencies preparing to undergo procurement and deployment. 7

Robotic Process Automation In Federal agencies