Open Assurance: a blueprint for data-driven service assurance

Great customer experience is a critical differentiator in the telecommunications market, with quality of experience (user satisfaction both objectively and subjectively) often cited as the top reason for consumers to change telecom operators.1234 Service Assurance provides the capabilities that monitor and assure the quality of the service delivered to customers. It is a key factor in delivering a high-quality of experience and thus a strong differentiator. Service Assurance is part of the wider Operational Support System (OSS) domain, which also includes the tooling used to plan infrastructure and service expansion, monitor infrastructures, provision new services, and maintain a record of what is deployed.

Open Assurance: a blueprint for data-driven service assurance