Mobile Payments In Travel & Tourism: Unlocking The Potential

With 83% of passengers travelling with them, mobile devices are an essential part of the travel journey today. Mobile is well integrated into the modern Travel and tourism experience: travellers use apps to arrange a ride to the airport, get an electronic boarding pass, access in-flight entertainment on a mobile device, unlock their hotel room with a mobile key, look for what to do and where to eat, and sharing their travel experience on social platforms. In effect, all these travel activities are supported by mobile devices such as a smartphone or tablets and thus create an on-the-go digital self-extension of individual travellers.

More and more travellers are using mobile devices to pay for travel-related services and an increasing number of service providers are implementing mobile payment options to help travellers pay for the travel products and services they use. The swipe-to-book action of mobile payment in making bookings simplifies the payment process particularly as the technical requirements of pulling user data, travel profile, and billing information are done by the payment technologies. For Travel and tourism service providers, mobile payment benefits from low processing fees and, importantly, the ability to remain in contact with travellers throughout their journey, thereby giving the companies the opportunity to build customer engagement and drive higher levels of business growth.

Mobile Payments In Travel & Tourism: Unlocking The Potential