How to select a vendor

Selecting a vendor is not a trivial process: it has multiple aspects. To begin with, it depends on what sort of vendor we are discussing. For example, different criteria might apply to an ERP or database provider compared to a systems integrator or a software supplier intent on extending its partner network of ISVs. Survey-based research into the priorities of the latter category have been conducted by Bloor Research and this suggests that the three most important factors involved are, in order of precedence: the trustworthiness and reputation of the supplier in question, the technological capabilities offered by the provider and, only third, relevant monetary metrics (cost, value and so on). While these priorities may be different in different contexts they are, in our opinion, the big three.

How to select a vendor