Defining the future of travel through intelligence

New entrants are disrupting all facets of the travel industry. New traveller expectations of the service experience are challenging all of us to continually improve how we operate. New sources of data and information are challenging each travel brand to innovate in terms of how travel is sold, how travellers are serviced and how disruption is managed.

Over the last ten years, we have seen two important trends. Firstly, the exponential rise of data and information on everything from traveller behaviour, spending patterns, weather events, systems efficiency and much more. Secondly, the increasing scale of computing power, which is able to assimilate, process and work with multiple and complex data sources to generate insights and action.

Defining the future of travel through intelligence