CIO Perspectives: Data And Making It Useful

Without question, data matters to every organization. In the past CIOs were focused on historical reporting, but today’s CIOs seek to enable data that creates differentiating business capabilities. Often, this is about discovering insights about what customers need and want. The problem is that “if people can’t trust the data, new systems and processes will have little impact (Designed for Digital, MIT Press, Jeanne Ross, page 47).”

For most organizations, however, “company data, one of its most important assets, is patchy, error-prone, and not up to date” (Enterprise Architecture as Strategy, Harvard Business, Jeanne Ross, page 7). If data is to be an asset, it needs to be fixed.

But what should the role of CIOs be in data, particularly in creating data that is trustworthy? And with the emergence of the chief data officer, how should the CIO focus morph? We believe that a lack of trust in data, due to glitchy, legacy environments, is a persistent problem that CIOs need to manage. In fact, the CIO is well-positioned to address these data quality problems.

CIO Perspectives: Data And Making It Useful