CFO 3.0 – Digital Transformation Beyond Financial Management

“A heady mix of technological and social forces are changing the rules of business, forcing organizations to rethink and often reimagine how they survive and then thrive in this digital era. This new landscape of fast-paced, digitally driven business is resulting in new problems that traditional approaches simply cannot address. These problems reach far beyond traditional concerns of continuously improving how work is done, to focusing on delivering outcomes for customers in the way they expect, which requires new insights and ways of operating.

Regardless of the size of an organization, customer expectations of how products and services are delivered is by far the biggest disruptor. As consumers, the highly interactive and engaging experiences that retailers and service providers are delivering through new and emerging technology is satisfying our increasing need for instantaneous gratification and personalization. These new expectations are causing a massive shift in our expectations of the workplace, which are mostly unmet due to processes and legacy systems that cannot deliver the same levels of user experience and speed of outcomes.

CFO 3.0 – Digital Transformation Beyond Financial Management