Business Technology Performance Index 2010

For three years running, survey respondents have placed efficiency improvement initiatives at the top of their priority lists. The rationale for this seems pretty straightforward—in times of down sales, focus on what you can control—namely costs. But how well are companies doing at controlling costs? A study of a key industry measure—full-time equivalent employees per dollar of managed assets- shows a long-term average efficiency gain of 5.7% and a decline in this past year of 1%1 Investment in new core front and back-end platforms certainly can be a driver of efficiency, but that investment payback is measured in multiple years and, if not carefully coupled with strong change management, can lead to cost inefficiencies. . Controlling costs in the future looks to be challenging as well, as companies look to ramp up new business activity while complying with anticipated new regulations and accounting requirements.

Business Technology Performance Index 2010