From embracing innovation to customer privacy, 6 trends to watch
Today’s banking landscape is one shaped by technological advancements. Digitalisation, artificial intelligence, cloud computing and mobile banking are central to enhancing both customer experiences and operational efficiency. Simultaneously, it is a landscape shaped by broader societal changes. Geopolitical uncertainty, environmental sustainability, evolving data privacy and security regulations, and the changing nature of work and talent acquisition all play a part in moulding modern banking.
