The Customer Journey in Travel and Hospitality

Savvy travel and hospitality brands are using technology, data, and personalization strategies to create enviable digital customer experiences to help them not only win customers and drive loyalty, but also to help take the headache out of planning, booking, and experiencing travel for the customer.

In this white paper, One Connected Community and PowerObjects gathered together insights and points in case from five different industry experts as to how they are revisiting their customer strategies. The Customer Journey in Travel and Hospitality: Digitising Your Business and Your Customer Experience to Drive Profitability and Brand Equity A special White Paper report brought to you by PowerObjects and One Connected Community Following an extensive CRM re-build over the last two years, Virgin Holidays completely overhauled the customer journey to implement a new customer experience vision that eliminates stress and recognises the effort and pressure that goes into booking a holiday.

The Customer Journey in Travel and Hospitality